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GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
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Ma connexion Internet
Hello @GSS, I don't see any problems with the signal to your modem.Do you see any upload problems when you use it? Would you use a VPN for your test?I've just tested the page in question, I can see the location on the right of your result. W
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Hello,In bridge mode, the adress to access the modem is 192.168.100.1
NAT ne fonctionne plus sur un voo Technicolor TC7210.V
Bonjour, Jusqu'à hier, j'avais un NAT regle, qui transmettait de 50000 à 8080 sur une IP interne sur http. Je veux ouvrir un autre NAT pour transmettre la même IP sur https 443. Après cette modification, aucun des NAT ne fonctionne plus, j'ai supprimé / redémarré ... sans succès. Pourriez-vous m'
Question
Hello,Nothing special to configure in the Technicolor settings, the default settings do the job.No problem to connect with my Laptop in Wifi mode to a device connected on wired LAN.Perhaps should you check the network config. of your devices ( DHCP m
Private wifi can not connect to LAN
Hey, is it normal I can not connect from a wifi connected device to my NAS connected on the Technicolor router via LAN ?I would expect Guest network is not able to connect to LAN, but my own 2.4 or 5 G networks can, although it doesn't seem to be the case.Is it configurable in the settings ?Kin
Question
Your myVOO customer space is up to date. In the "Subscription" section: you can access the contractual summary. You can also access your contracts in the document section. I remain available if needed.
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Hi @abdulhadies,Exceptionnaly, we'll answer to your request here because the employee ID field is not available yet (sorry for the misleading request on the other topic).I've switched this topic to private, so we're the only one to be
Cannot play PS4 anymore
Hello, as I have found myself on CGN IP 10.x.x.x I am not able to play on my PS4 anymore, can kindly put me back to public IP Thank you.Kind regards,
Question
My client number is already in my profile. TOMOROW was the first answer from VOO 8 days ago. Every day I call VOO the response is always the same: TOMORROW. In my opinion that answer is really smart. We decide to keep our contracts with VOO because
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hi, Basically: - if the previous tenant cancelled his contract with VOO, you need to sign a new one under your name - if the previous contract is still alive, the previous tenant must contact VOO to transfer the contract to your name by filling
Change in ownership
I have recently moved to new place and I want to change the ownership to my name. How can I change ?
Question
Désolé. I am afraid that the Web explorer translated the post since I posted in French. That said, I would really appreciate technical support from VOO in order to solve the problem. The problem is that I have lost internet connection -
Pas de connexion Internet
Estuve sin conexión a internet toda la tarde. He intentado restablecer el módem pero todavía no tengo conexión.
Problème
Solution acceptée
Hi @Nita, No real question actually, I just wanted to be sure to understand the situation but after a nice discussion with other members, I understood it. I know that the current discount is not the same as the one you have, they change
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
Thank you for fixing the problem :-) The TV started to work
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no In
Problème
I am also still waiting :) maybe when Voo becomes Orange, we willl be also able to use the ESIM. I expect to buy the next iphone at the end of this year. And I need the ESIM for my personal number.
eSIM chez VOO ?
Bonjour jaimerais rester chez voomobile et prendre un iphone. pour cela j’ai besoin d´utiliser l’esim car j’ai un tel perso et un tel pro. Orange a activé l’esim en fevrier. A quand chez Voo?
Question
Hi, If I understood correctly, you have nothing to do, the problem is on the external part of the network and the technical teams have been notified. You need just to wait
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
all this with his colleague on the phone, he told me that the problem was from the street. vidmate mobdro
Problème de connexion (variation de signal).
Bonjour, j'habite a Orcq(Tournai) et depuis 1 semaine ma connexion est catastrophique. Un technicien est passé deux fois. La première fois il a changé le décodeur qui se faisait un peu vieux et la remplacé par le technicolor. Il est revenu ce matin car le changemen
Problème
Hello @Diao, I do see an appointment scheduled by phone. When you go to a store, they schedule an appointment by phone and according to the tests performed online, they schedule a technician to come to your home. In order to resolve the si
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello and thanks for the answer. We have two TVs here connected: one has a VOOcoder, the other uses the CI+ card directly in the TV. They are both connected to cable. We have here (Auderghem, Brussels) only one ARD channel in the network, it is on c
Image/Sound Unsynchronized in ARD
Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound. I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be
Question
Hello @miscalencu, From the error message, the issue seems to come from the fact that you still have an old subscription plan (TRIO MAX), with old mobile subscriptions, instead of the new ones that came out a few weeks ago (TRIO GIGA MAX, and S,
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Hello voo don’t use ADSL or VDSL technology but HFC with eurodocsis 3.1 technology via the coaxial TV cable . At the moment, you cannot change the operator modem to another cable modem, but you can put the voo modem in bridge mode, it will work as a
How to use another ADSL modem instead of the supplied one?
Hello, I would like to replace the supplied modem for my ADSL subscription with another one (AVM Fritz!Box), because I am missing many features in the standard device. Is this possible, and which model of Fritz!Box would you recommend? Alternatively, can I use the standard modem as a pure modem on
Question
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
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Ma connexion Internet
Hello Travailleur Could you test, once connected to the VOOhomespot, the following link? (https://wifree.voo.be/login.html) Do you access the login page this way?
Thibault
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Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
Question